Front Desk Agent Lodging - Part Time Winter 26-27

Alterra Mountain Company; United States; On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Free Alterra Mountain Resort pass

Employee housing

Discounted onsite childcare

Accrued paid sick leave

401(k) match

Pro deals

Medical benefits (depending on status)

Vacation time

Parental leave

Job summary

Schweitzer in Sandpoint, Idaho, seeks a Front Desk Associate for seasonal part-time work. You will greet guests, answer inquiries, and promote resort amenities. Responsibilities include checking guests in/out, handling reservations, and processing payments with attention to security and accuracy.

Flexibility for mornings, evenings, weekends, and holidays is required, with duties spanning guest reception, revenue collection, and providing activity suggestions to visitors.

Qualifications

• Minimum education: High school diploma or GED preferred.
• Strong customer service and cash handling skills.
• Calm demeanor when handling guest inquiries and complaints.

Responsibilities

• Greet guests in person and over the phone.
• Use the computer system to check guests in/out and take reservations.
• Collect revenues from room rentals and other purchases accurately.
• Provide directions and activity suggestions to guests.
• Manage security for guests by controlling room keys.
• Assist with luggage and housekeeping turnover as needed.

Skills

Customer service

Cash handling

Communication

Education

High school diploma

Tools

SMS system

Onity

Lynx

Microsoft Excel

Microsoft Word

Phone switchboard

Job description

Seasonal Welcome to Schweitzer—where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.

Perks include:

• Free Alterra Mountain Resort pass
• Employee housing
• Discounted onsite childcare
• Accrued paid sick leave
• 401(k) match
• Great discounts and access to pro deals
• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

Employment Status: Part Time Seasonal

Wage Range: $17.50 to 18.75/hour

Minimum Age: 18

Background Check Required: No

Driver Verification Required: No

Position Summary

The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.

Essential Functions and Major Responsibilities

• Greet guests face to face as well as via phone
• Operate the phone switchboard, transferring calls and responding to inquires
• Use computer system to check guests in/out and assist with making reservations
• Accurately and efficiently collect revenues from room rentals and other purchases.
• Provide directions and activity suggestions
• Utilize systems such as SMS/Onity/Lynx for front desk operations
• Provide security for guests by controlling room keys
• Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.

Secondary Responsibilities

• Assist guests with luggage
• Housekeeping room turnovers
• Other duties as assigned

Specific Job Skills

• License/Certifications- Drivers license preferred
• Technical- Basic computer skills necessary. Will use systems such as SMS, Onity and Lynx. Also will utilize Microsoft Office programs such as Excel and Word.
• Physical Capabilities- Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)
• Additional- Ability to maintain a calm demeanor even while receiving guest complaints

Education/Related Experience

Minimum education required- High school diploma/GED preferred

Minimum time in related position- Preferred one year in customer service position

Considered by many as the best skiing in Idaho and the best family-friendly resort in the Pacific Northwest, Schweitzer ranks as one of the nation’s top winter destinations with 2,900 acres of incredible terrain thanks to two massive bowls and renowned tree skiing. Located in the rugged Selkirk Mountains of the northern Idaho panhandle, and only 80 miles from Spokane, WA, Schweitzer overlooks the town of Sandpoint, ID and offers breathtaking views of three states, Canada and the impressive Lake Pend Oreille.

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