Front Desk Agent - Lodge Tower

East West Hospitality; Vail (CO); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Career development trainings

Discounts at Eye Pieces

Venture Sports discounts

Perk Spot discounts

Sabbatical program

Referral program

Employee assistance program

Job summary

East West Hospitality in Vail, CO is seeking a Front Desk Agent to be the first impression for guests, clients, or visitors, providing a warm, personalized welcome and ensuring smooth daily operations with strong communication and problem-solving.

This full-time, year-round role offers a daytime schedule (7:00am–3:00pm or 3:00pm–11:00pm), $22/hour plus commission opportunities, and a comprehensive benefits package including a 401(k) match, career development trainings, discounts, a Sabbatical

Qualifications

• Guest-focused and service-minded with warmth and personalization.
• Strong communication with guests and team members.
• Adaptable, team-oriented and proactive in a fast-paced setting.
• Organized with careful handling of reservations and payments.
• Reliable with punctuality and schedule flexibility.

Responsibilities

• Welcome guests with warm, personalized service at the front desk.
• Manage arrivals, departures, reservations, payments, and folios.
• Answer inquiries by phone, email, and in person with accurate information.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Support breakfast, coffee, and after-service operations as needed.

Skills

Guest focus

Communication

Teamwork

Organization

Proactivity

Tools

Property management software

Job description

On-Site | $22/hr | Vail, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Lodge Tower is on the lookout for a Front Desk Agent where you'll be the first impression of our organization, creating a welcoming and seamless experience for every guest, client, or visitor. This role blends customer service, communication, and problem-solving to ensure daily operations run smoothly while building positive relationships and representing our brand with professionalism and warmth. If you're a dedicated professional with a track record of excellence and a helpful, friendly demeanor, we're eager to connect with you!

Duties Include

• Welcome guests with warm, personalized service while maintaining a clean, organized, and inviting front desk and lobby.
• Manage guest arrivals, departures, reservations, payments, and folios, while reviewing daily guest information and special requests.
• Handle guest inquiries and concerns by phone, email, and in person; provide accurate information and local recommendations and resolve issues promptly.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest needs are handled efficiently, including clear communication and shift handoffs.
• Support breakfast, coffee, and after service with setup, replenishment, presentation, cleanliness, and breakdown, while jumping in wherever needed to keep daily operations running smoothly.

Why You'll Love It Here:

Great perks, a predictable schedule, and a location that’s hard to beat. You'll have complimentary employee parking, a ski pass benefit, onsite gym access, breakfast during shifts, and after treats—all while working with a close-knit team in the heart of Vail, just steps from the mountain.

Location

Lodge Tower, Vail, CO

Job Start Date

8/20/2026

Employment Status

Full Time, Year Round

Pay Rate

$22/hour + the opportunity to earn commissions!

Schedule

7:00am - 3:00pm or 3:00pm - 11:00pm

Posting Closes

9/30/2026

Our Ideal Candidate

• Guest-Focused & Service-Minded – Genuinely enjoys helping people and creating a warm, personalized experience for every guest.
• Strong Communicator – Communicates clearly and professionally with guests, coworkers, and other departments while maintaining a positive, welcoming demeanor.
• Adaptable & Team-Oriented – Comfortable shifting priorities, jumping in where needed, and contributing in a hands-on environment where teamwork matters.
• Organized & Detail-Oriented – Accurately manages reservations, guest requests, payments, and daily tasks while keeping guest-facing areas polished and organized.
• Dependable & Proactive – Reliable and punctual, with the initiative to anticipate guest needs, solve problems, and take action without always being asked.

What You'll Bring

• Customer Service Experience – Previous hospitality, hotel, retail, restaurant, or other customer-facing experience preferred.
• Technology Skills – Comfortable learning and using property management or reservation systems, email, and basic office technology.
• Professional Communication – Strong verbal and written English skills with the ability to interact professionally with guests and team members.
• Schedule Flexibility – Ability to work mornings, evenings, weekends, and holidays based on business needs.
• Physical Ability – Ability to remain on your feet for extended periods and perform light lifting, stocking, setup, and breakdown associated with front desk, breakfast, coffee, and after service.

Benefits

East West Hospitality offers a comprehensive benefits package designed to support your well-being and professional growth. Our 401(K) Plan comes with a discretionary employer match, and you'll have access to Career Development Trainings to enhance your skills. Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program. We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.