Front Desk Agent - The Charter

East West Hospitality; Avon (CO); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

On-site parking

Ski breaks

Paid Time Off

Health Insurance options

Dental Insurance

Vision Insurance

Life Insurance

401(K) Plan with employer match

Career Development trainings

Referral Program

Employee Assistance Program

Job summary

East West Hospitality’s Beaver Creek property is hiring a Front Desk Agent to welcome guests, manage check-ins/outs, and provide local recommendations with energy and warmth. You’ll handle guest requests, coordinate with the Beaver Creek Village Connect service, and ensure a smooth, enjoyable stay for guests in a fast-paced environment.

The role requires a positive attitude, strong communication, and multitasking abilities.

Qualifications

• Deliver exceptional guest service and create memorable experiences.
• Excellent communication and phone etiquette for guest interactions.
• Organized multitasker with problem-solving and conflict resolution skills.
• Proficiency with Microsoft Office tools and familiarity with our property management system TRACK.

Responsibilities

• Welcome and check guests in and out with a friendly, efficient approach.
• Assist guests with questions, directions, and transportation coordination.
• Deliver top-tier hospitality and anticipate guest needs.
• Resolve guest concerns professionally and promptly.
• Promote property amenities and local experiences to enhance stays.

Skills

Guest service

Communication

Problem-solving

Multitasking

Phone etiquette

Microsoft Office

TRACK PMS

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

TRACK

Job description

On-Site | $21/hr | Beaver Creek, CO

East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

The Charter is looking for a Front Desk Agent who’s ready to bring energy, professionalism, and warmth to every guest interaction. In this front-line role, you’ll handle check-ins, check-outs, and customer requests with efficiency and a smile—while helping guests make the most of their stay by sharing all that our property and the surrounding area have to offer. If you love solving problems, creating great first (and last!) impressions, and keeping things running smoothly in a fast-paced environment, we want to meet you!

What You’ll Do Includes

• Welcome & Check-In: Be the first friendly face guests see, ensuring a smooth arrival and departure experience.
• Guest Assistance: Answer questions, provide recommendations, share directions and schedule transportation with the local Beaver Creek Village Connect service
• Exceptional Service: Deliver top-tier hospitality, anticipating needs and exceeding expectations.
• Problem Solving: Handle guest concerns with professionalism and a smile, turning challenges into solutions.
• Resort Ambassador: Highlight and promote our incredible property and amenities to enhance each stay.

What’s In It For You

• Complementary On-Site Parking – No hassle, no stress—just easy access to work.
• Ski & Mountain Bike Breaks – Hit the slopes or trails during your downtime!

Location:

The Charter, Beaver Creek, CO

Start Date:

7/30/2026

Employment Type:

Full-Time Year-Round

Pay:

$21/hour

Schedule:

5 days/week with 2 consecutive days off, 2:00pm - 10:00pm.

Posting Close Date:

9/1/2026

We're looking for a hospitality professional who is passionate about delivering exceptional guest service and creating memorable experiences. You bring a positive attitude, excellent communication and phone etiquette, and a professional, guest-first approach to every interaction. You're an organized multitasker with strong problem-solving and conflict resolution skills, an attentive listener, and a dependable team player who follows through on commitments. Comfortable using Microsoft Office, including Excel, Word and Teams. You're confident with technology and eager to learn new systems like our property management system, TRACK. If you thrive in a fast-paced environment, remain calm under pressure, and enjoy helping both guests and homeowners, you'll fit right in. Spanish bilingual skills are a plus.

Benefits & Perks

• Enjoy complimentary on-site parking in Beaver Creek Village and ski breaks!
• Enjoy Paid Time Off, and Paid Sick Time, along with Health Insurance options—choose from three plans!
• Dental, Vision, and Accident Insurance, Life Insurance
• Winter Incentive Program that includes a merchant pass or an end-of-season bonus.
• Our 401(K) Plan comes with a discretionary employer match.
• Access to Career Development Trainings to enhance your skills.
• Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program.
• We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well‑being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.