Front Desk Agent - Poste Montane

East West Hospitality; Avon (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

On-site parking

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Employee discounts

Referral program

Sabbatical program

Job summary

East West Hospitality in Beaver Creek, CO is seeking a friendly Front Desk Agent to greet guests, handle check-ins/outs, and provide concierge services at Poste Montane Lodge. You will be the face of the property and support housekeeping, maintenance, and administrative tasks to ensure a memorable stay.

Ideal candidates have a High School Diploma or GED, fluent English, and prior customer service experience. Proficiency with office equipment and software (RDPWIN, MS Office) is expected.

Qualifications

• HS diploma or GED required.
• Fluency in English essential.
• Prior customer service experience a plus.
• Familiarity with office equipment and property management software (RDPWIN) and MS Office.

Responsibilities

• Greet guests and owners warmly; manage check-ins/outs and resolve concerns with courtesy.
• Handle reservations, payments, and daily administrative tasks; assist with maintenance requests and light upkeep.
• Coordinate with Housekeeping and Maintenance to ensure a polished lodge experience.
• Support with breakfast service, events, and light maintenance tasks as needed.
• Provide local recommendations and concierge services to guests and owners.

Skills

Customer service

English fluency

Communication

Multitasking

Education

High School Diploma or GED

Tools

RDPWIN

Microsoft Office

Job description

On-Site | $23 - $26/hr + $1,000 Hiring Bonus| Beaver Creek, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!

$1,000 Hiring Bonus!

Be part of a team that turns every stay into a memorable experience! Poste Montane Lodge is seeking a friendly, detail-oriented, reliable Front Desk Agent to join our team in providing warm hospitality and personalized service to our guests and owners throughout their stay at our boutique, intimate mountain lodge. The Front Desk Agent is the face of the property and creates the first and last impression for our guests. As part of a small team, the ideal candidate for this position is a hospitality all-rounder and will work closely with maintenance and housekeeping departments to ensure the upkeep and condition of the property, while also performing administrative duties and serving as a local guide through personalized concierge services.

What You’ll Do

• Deliver VIP-worthy service by greeting owners and guests with genuine warmth, managing check-ins/outs, and resolving concerns with ease and grace.
• Keep operations flowing by handling reservations, payments, and daily administrative tasks, while supporting with maintenance requests, inspections, and light upkeep.
• Serve as the communication hub—coordinating frequently with Housekeeping and Maintenance to ensure a polished, guest-ready lodge.
• Support lodge operations by caring for public spaces, assisting with breakfast service and special events, and tackling light maintenance projects.
• Share your local expertise by offering tailored recommendations, booking activities, and assisting with luggage, packages, and shipping for a smooth, stress-free experience.

Just For You:

Free on-site parking in Beaver Creek and an employee ski locker!

Location: Poste Montane Lodge in Beaver Creek, CO

Start date: ASAP

Employment type: Full Time, Year Round.

Pay: $23 - $26 / hour + $1000 Hiring Bonus (1/2 paid after 60 days, 1/2 paid after 90 days)

Schedule: 8hrs/day; Saturday-Wednesday; hours may vary

Job Closing Date: 9/15/2026 or until filled

Ideal candidates will have a friendly demeanor, think quickly on their feet, and communicate effectively while working well with others. A High School Diploma or GED is required, along with prior customer service experience. Fluency in English is essential, and knowledge of additional languages is a plus. Candidates should be comfortable using various office equipment and familiar with property management software (RDPWIN) and Microsoft Office. Strong mathematical and reasoning skills are crucial, enabling them to resolve issues calmly and efficiently.

Benefits & Perks

• We offer a comprehensive benefits package, including on-site parking in the heart of Beaver Creek, health insurance with three plan options, and dental, vision, and accident insurance.
• Life insurance, a winter incentive program with a merchant pass or equivalent bonus, and a 401(K) plan with discretionary employer match are also provided.
• Enjoy paid time off, paid sick time, and career development training.
• Employees receive discounted gym memberships at The Athletic Club Westin, discounts at Eye Pieces & Venture Sports, and corporate discounts through Perk Spot.
• Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.