Front Desk Agent - Guest Experience (Vail)

East West Hospitality; Vail (CO); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Career development trainings

Discounts at Eye Pieces

Venture Sports discounts

Perk Spot discounts

Sabbatical program

Referral program

Employee assistance program

Job summary

East West Hospitality in Vail, CO is seeking a Front Desk Agent to be the first impression for guests, clients, or visitors, providing a warm, personalized welcome and ensuring smooth daily operations with strong communication and problem-solving.

This full-time, year-round role offers a daytime schedule (7:00am–3:00pm or 3:00pm–11:00pm), $22/hour plus commission opportunities, and a comprehensive benefits package including a 401(k) match, career development trainings, discounts, a Sabbatical

Qualifications

• Guest-focused and service-minded with warmth and personalization.
• Strong communication with guests and team members.
• Adaptable, team-oriented and proactive in a fast-paced setting.
• Organized with careful handling of reservations and payments.
• Reliable with punctuality and schedule flexibility.

Responsibilities

• Welcome guests with warm, personalized service at the front desk.
• Manage arrivals, departures, reservations, payments, and folios.
• Answer inquiries by phone, email, and in person with accurate information.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Support breakfast, coffee, and after-service operations as needed.

Skills

Guest focus

Communication

Teamwork

Organization

Proactivity

Tools

Property management software

Job description

East West Hospitality in Vail, CO is seeking a Front Desk Agent to be the first impression for guests, clients, or visitors, providing a warm, personalized welcome and ensuring smooth daily operations with strong communication and problem-solving.

This full-time, year-round role offers a daytime schedule (7:00am–3:00pm or 3:00pm–11:00pm), $22/hour plus commission opportunities, and a comprehensive benefits package including a 401(k) match, career development trainings, discounts, a Sabbatical