Front Desk Agent - Poste Montane

East-West-Hospitality; Avon (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Free on-site parking

Employee ski locker

Health insurance

Dental insurance

Vision insurance

Life insurance

401(K) plan

Paid time off

Paid sick time

Career development training

Discounted gym memberships

Perk Spot discounts

Referral program

Employee assistance program

Job summary

East West Hospitality is seeking a friendly, detail-oriented Front Desk Agent to join Poste Montane Lodge in Beaver Creek. You’ll provide warm hospitality and personalized service to guests and owners, serving as the face of the property and handling check-ins and check-outs.

As part of a small team, you’ll coordinate with Housekeeping and Maintenance, perform administrative duties, support breakfast service and events, and share local recommendations to ensure a smooth, enjoyable stay.

Qualifications

• High school diploma or GED required.
• Prior customer service experience preferred.
• Fluency in English is essential.
• Familiarity with property management software (RDPWIN) and MS Office is beneficial.

Responsibilities

• Greet owners and guests, manage check-ins/outs, and resolve concerns with warmth and efficiency.
• Handle reservations, payments, and daily administrative tasks; assist with maintenance requests and inspections.
• Coordinate with Housekeeping and Maintenance to keep the lodge guest-ready and polished.

Skills

Customer service

Communication

Hospitality

RDPWIN

Education

High school diploma or GED

Tools

RDPWIN

Microsoft Office

Job description

On-Site | $23 - $26/hr + $1,000 Hiring Bonus| Beaver Creek, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

$1,000 Hiring Bonus!

Be part of a team that turns every stay into a memorable experience! Poste Montane Lodge is seeking a friendly, detail-oriented, reliable Front Desk Agen t to join our team in providing warm hospitality and personalized service to our guests and owners throughout their stay at our boutique, intimate mountain lodge. The Front Desk Agent is the face of the property and creates the first and last impression for our guests. As part of a small team, the ideal candidate for this position is a hospitality all-rounder and will work closely with maintenance and housekeeping departments to ensure the upkeep and condition of the property, while also performing administrative duties and serving as a local guide through personalized concierge services.

What You’ll Do:

• Deliver VIP-worthy service by greeting owners and guests with genuine warmth, managing check-ins/outs, and resolving concerns with ease and grace.
• Keep operations flowing by handling reservations, payments, and daily administrative tasks, while supporting with maintenance requests, inspections, and light upkeep.
• Serve as the communication hub—coordinating frequently with Housekeeping and Maintenance to ensure a polished, guest-ready lodge.
• Support lodge operations by caring for public spaces, assisting with breakfast service and special events, and tackling light maintenance projects.
• Share your local expertise by offering tailored recommendations, booking activities, and assisting with luggage, packages, and shipping for a smooth, stress-free experience.

Just For You:

Free on-site parking in Beaver Creek and an employee ski locker!

Employment type:

Full Time, Year Round.

Pay:

$23 - $26/ hour+ $1000 HiringBonus(1/2 paid after 60 days, 1/2 paid after 90 days)

Schedule:

8hrs/day; Saturday-Wednesday; hours may vary

Job Closing Date:

9/15/2026 or until filled

Ideal candidates will have a friendly demeanor, think quickly on their feet, and communicate effectively while working well with others. A High School Diploma or GED is required, along with prior customer service experience. Fluency in English is essential, and knowledge of additional languages is a plus. Candidates should be comfortable using various office equipment and familiar with property management software (RDPWIN) and Microsoft Office. Strong mathematical and reasoning skills are crucial, enabling them to resolve issues calmly and efficiently.

We offer a comprehensive benefits package,

• on-site parking in the heart of Beaver Creek
• health insurance with three plan options
• dental, vision, and accident insurance
• Life insurance
• winter incentive program with a merchant pass or equivalent bonus
• 401(K) plan with discretionary employer match
• paid time off
• paid sick time
• career development training
• discounted gym memberships at The Athletic Club Westin
• discounts at Eye Pieces & Venture Sports
• corporate discounts through Perk Spot
• sabbatical program
• $500 referral program
• employee assistance program

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.