Front Desk Guest Experience Agent – Full Time

RRI West; West Springfield (MA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee-Paid Life Insurance

Pet Insurance

PTO after 60 days

Competitive Pay

Digital Tipping Program

401(k) with Employer Match

Career Growth Opportunities

Weekly Pay

Job summary

RRI West Management, LLC is seeking a full-time Front Desk GSR at Red Roof Plus+ West Springfield to welcome guests, manage check-ins/outs, and handle guest requests. A friendly, dependable, and customer-focused individual is preferred, with at least 1 year of hotel or customer service experience.

Holidays and weekends are required. The role offers a sign-on bonus and weekly pay, with benefits including health, dental, vision, life insurance, and 401(k) matching.

Qualifications

• At least 1 year of customer service experience required.
• Hotel front desk experience preferred.
• Must be available to work weekends and holidays.
• Must be flexible to work any shift scheduled.
• Strong communication and teamwork skills.

Responsibilities

• Welcomes guests and assists with their stay, including checking in/out, wake-up calls, and handling guest requests.
• Take reservation requests and adjust reservations as needed.
• Work with hotel management and other team members to provide an excellent guest experience.
• Use the front desk computer system to complete transactions and run reports.
• Coordinate with housekeeping to manage room availability and guest needs.
• Create a welcoming and positive environment for every guest.

Job description

RRI West Management, LLC is seeking a full-time Front Desk GSR at Red Roof Plus+ West Springfield to welcome guests, manage check-ins/outs, and handle guest requests. A friendly, dependable, and customer-focused individual is preferred, with at least 1 year of hotel or customer service experience.

Holidays and weekends are required. The role offers a sign-on bonus and weekly pay, with benefits including health, dental, vision, life insurance, and 401(k) matching.