Guest Experience Front Desk Agent — Full Time

RRI West

St. Clairsville (OH)

On-site

USD 19,000 - 21,000

Full time

2 days ago

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Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance (Employee-Paid)

Pet Insurance

PTO after 60 days

Competitive Pay

Digital Tipping Program

401(k) with Employer Match

Career Growth Opportunities

Job summary

RRI West Management, LLC is hiring for a Full-Time Front Desk GSR at Red Roof St. Clairsville– Wheeling. The role covers guest check-in/out, reservations, and delivering an exceptional hospitality experience. Weekend and holiday availability is required, with a sign-on bonus offered.

The position emphasizes reliability, strong communication, and teamwork, while supporting a welcoming environment for every guest.

Qualifications

At least 1 year of customer service experience is required.
Hotel front desk experience is appreciated.
Strong communication and teamwork skills are essential.
Reliable and detail-oriented approach is necessary.
Reliable attendance and punctuality are required for all shifts.
Must be able to work weekends and holidays.

Responsibilities

Welcomes guests and assists with check-in/check-out, wake-up calls, and guest concerns.
Take reservation requests and adjust reservations as needed.
Collaborate with hotel management and team to ensure an excellent guest experience.
Use the front desk system to process transactions and run reports.
Coordinate with housekeeping regarding room availability and status.
Foster a welcoming and positive environment for all guests.