Front Desk Agent

Remington Hospitality; Hempfield Township (Westmoreland County); On-site; USD 25,000 - 36,000; Full time

Job summary

Remington Hospitality is seeking a front desk professional to warmly greet guests, check them in and out, and assist with pre-registration and reservation blocking. You will post charges accurately, handle various payment methods, and maintain working knowledge of front office systems and procedures.

The role requires quick, accurate handling of reservations, rate knowledge, and adherence to cancellation and relocation procedures.

Qualifications

• Greet guests and check them in/out with courtesy and efficiency.
• Post charges accurately to guest accounts and handle payments.
• Maintain knowledge of front office procedures and hotel policies.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Know how and where to post all charges accurately.
• Manage cash handling including cash, checks, and credit card payments.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Guest service

Cash handling

Reservations processing

Front office software

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.