Front Desk Agent

Remington Hospitality; Annapolis (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

Remington Hospitality seeks a front desk representative to greet guests warmly and process check-ins/outs efficiently. The role involves assisting with pre-registration, blocking reservations, and handling all charges accurately using the Front Office system.

The ideal candidate will know hotel rates, discounts, and cancellation procedures, while managing daily transactions and ensuring a smooth guest experience at all times.

Qualifications

• Experience with front desk operations and guest services.
• Ability to post charges accurately and handle payments.
• Familiarity with reservations, rates, and cancellation procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and know how to process payments.
• Maintain working knowledge of Front Office system and daily transactions.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.

Skills

Guest service

Cash handling

Reservations knowledge

Front desk operations

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.