Front Desk Agent

Remington Hospitality; Buffalo (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Buffalo, NY is seeking a friendly front desk associate to warmly greet guests, check them in and out promptly and professionally, assist with pre-registration and blocking reservations when needed, and maintain accuracy in daily front desk operations.

The role requires knowing how to post charges, manage cash handling, be fluent with the reservations system, understand room rates and discounts, and follow cancellation or relocation procedures to ensure guest satisfaction.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations and follow cancellation and relocation procedures.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.