Front Desk & Guest Services Specialist

Midas Hospitality, LLC; Chesterfield (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Midas Hospitality is seeking a Front Desk Agent to warmly welcome guests during check-in and check-out, delivering outstanding service and local information.

You will process reservations, handle payments, and promote loyalty programs while working with housekeeping and maintenance to ensure a smooth guest experience. A professional, adaptable team player thrives in a busy hotel setting.

Qualifications

• High school diploma or equivalent required.
• Prior experience in hospitality or customer service preferred.
• Ability to communicate clearly and resolve guest concerns professionally.

Responsibilities

• Greet guests with a friendly, professional demeanor during check-in and check-out.
• Process reservations, modifications, and cancellations per standards.
• Maintain knowledge of room types, rates, packages, and promotions.
• Promote hotel loyalty programs and upsell services when appropriate.
• Handle guest inquiries and resolve issues promptly with escalation when needed.

Skills

Customer service

Hospitality

Communication skills

Problem solving

Cash handling

Education

High School Diploma or GED

Tools

PMS familiarity

Job description

Midas Hospitality is seeking a Front Desk Agent to warmly welcome guests during check-in and check-out, delivering outstanding service and local information.

You will process reservations, handle payments, and promote loyalty programs while working with housekeeping and maintenance to ensure a smooth guest experience. A professional, adaptable team player thrives in a busy hotel setting.