Front Desk Agent

Hampton Inn & Suites Riverside/Corona East; Riverside (CA); On-site; USD 31,000 - 42,000; Full time

Job summary

Hampton Inn & Suites Riverside/Corona East is seeking a Front Desk Agent to greet guests, manage check-ins and check-outs, and assist with daily interactions to ensure a welcoming stay.

Responsibilities include handling reservations, maintaining guest records and payments, and coordinating with housekeeping and maintenance to uphold guest satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Prior front desk or hospitality experience preferred.
• Familiarity with hotel PMS systems is a plus.

Responsibilities

• Greet guests, process check-ins/outs, and answer inquiries.
• Handle reservations and guest requests efficiently.
• Maintain accurate guest records and payments.
• Communicate with housekeeping, maintenance, and management to ensure guest satisfaction.

Skills

Excellent communication

Customer service

Front desk hospitality

Tools

Hotel PMS

Job description

Front Desk Agent

Job Summary:

As a Front Desk Agent, you will be the first point of contact for guests, delivering outstanding service through check-in, check-out, and daily guest interactions. You’ll ensure a smooth and welcoming experience from arrival to departure.

Responsibilities:

• Greet guests, process check-ins/outs, and answer inquiries

• Handle reservations and guest requests efficiently

• Maintain accurate guest records and payments

• Communicate with housekeeping, maintenance, and management to ensure guest satisfaction

Qualifications:

• Excellent communication and customer service skills

• Prior front desk or hospitality experience preferred

• Familiarity with hotel PMS systems is a plus

Source: Hospitality Online