Guest Services Front Desk Agent – Flexible Schedule

PEG Companies, Inc.; Salt Lake City (UT); Hybrid; USD 21,000 - 28,000; Full time

Job summary

PEG Companies, Inc. in Salt Lake City, UT is seeking a Front Desk Agent to be the first point of contact for guests and to deliver outstanding service throughout check-in, stay, and check-out.

You will greet guests, manage reservations, assist with inquiries, process payments, issue keys, coordinate with housekeeping, and promote hotel services. The role requires professionalism, multitasking, and a friendly, resilient demeanor in a fast-paced environment.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous front desk, reception or customer service experience desirable.
• Strong communication, problem-solving and interpersonal skills.
• Proficiency with computers and reservation/PMS systems; PMS experience a plus.
• Ability to remain calm and professional under pressure.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct calls, handle guest inquiries, and provide information about hotel services and local attractions.
• Secure payment information, issue room keys, and maintain records in the property management system.
• Resolve guest complaints promptly and escalate issues as needed.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Promote hotel services and amenities to enhance guest satisfaction.
• Assist with reservations, cancellations, and modifications as needed.

Skills

Communication

Problem solving

Interpersonal skills

Multitasking

Customer service

Education

High school diploma

Hospitality training

Tools

PMS software

Job description

PEG Companies, Inc. in Salt Lake City, UT is seeking a Front Desk Agent to be the first point of contact for guests and to deliver outstanding service throughout check-in, stay, and check-out.

You will greet guests, manage reservations, assist with inquiries, process payments, issue keys, coordinate with housekeeping, and promote hotel services. The role requires professionalism, multitasking, and a friendly, resilient demeanor in a fast-paced environment.