Front Desk Agent

Tru by Hilton Hazleton; Hazelton (ID); On-site; USD 25,000 - 32,000; Full time

Job summary

Tru by Hilton Hazleton is seeking a front desk associate to warmly greet guests, handle check-in/out, and manage reservations with a focus on exceptional service. You will answer calls, coordinate with housekeeping and maintenance, process payments, and resolve issues to ensure a smooth stay.

The role requires strong communication, organizational skills, and the ability to stay calm in a fast-paced environment. Basic computer skills and experience with hotel software are a plus.

Qualifications

• Previous experience in customer service or the hospitality industry is preferred.
• High school diploma or equivalent.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Physical ability to stand for prolonged periods.

Responsibilities

• Greet guests warmly and provide a positive first impression.
• Register guests, assign rooms, check-in/out, and manage key distribution.
• Answer phone calls and respond to guest inquiries; liaise between guests and hotel departments.
• Process payments, handle cash/credit transactions, and reconcile cash drawer.
• Resolve guest complaints promptly and professionally.
• Maintain a clean front desk area and handle general office duties like mailing and faxing.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Computer proficiency

Multi-line phone systems

Education

High school diploma

Tools

Microsoft Office

Hotel management software

Job description

Responsibilities:

• Guest Services: Greet guests warmly, provide a positive first impression, and assist with requests throughout their stay.


• Reservations & Check-in/out: Register guests, assign rooms, manage check-in and check-out procedures efficiently, and handle key distribution.


• Communication: Answer phone calls, respond to guest inquiries, and act as a liaison between guests and other hotel departments (e.g., housekeeping, maintenance).


• Financial Transactions: Process payments, handle cash and credit card transactions, verify payment methods, and reconcile the cash drawer.


• Problem Resolution: Handle and resolve guest complaints and issues promptly and professionally.


• Administrative Tasks: Maintain a clean and organized front desk area, manage mail and packages, and handle general office duties like filing and faxing.

Qualifications:

• Previous experience in customer service or the hospitality industry is preferred.


• High school diploma or equivalent


• Flexibility to work varied shifts, including nights, weekends, and holidays.


• Physical ability to stand for prolonged periods.

Skills:

• Excellent communication, interpersonal, and problem-solving skills.


• Strong organizational and multitasking abilities.


• Ability to remain calm and professional in a fast-paced or high-pressure environment.


• Proficiency with computers, Microsoft Office, and hotel management/reservation software is a plus.


• Experience with multi-line phone systems.