Front Desk Agent: Guest Service, Reservations & Safety

Concord Hospitality Enterprises Co.; Chandler (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord-owned

Job summary

Concord Hospitality Enterprises Co. in Chandler, AZ seeks a dependable Front Desk Agent to deliver friendly guest service, manage reservations, and facilitate check-in/out.

This role requires independence, attention to detail, and the ability to balance multiple tasks, including phone inquiries, billing, and lobby upkeep, while maintaining a safe environment for guests. Full-time position offering competitive wages and benefits; on-site hours and opportunities for career development within

Qualifications

• Previous hotel front desk or hospitality experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.

Responsibilities

• Complete laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Process credit card transactions.
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby appearance and assist with breakfast if needed.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Front desk experience

Hospitality experience

Attention to detail

Organizational skills

Independent worker

Customer service

Phone handling

Credit card processing

Tools

POS system

Phone system

Job description

Concord Hospitality Enterprises Co. in Chandler, AZ seeks a dependable Front Desk Agent to deliver friendly guest service, manage reservations, and facilitate check-in/out.

This role requires independence, attention to detail, and the ability to balance multiple tasks, including phone inquiries, billing, and lobby upkeep, while maintaining a safe environment for guests. Full-time position offering competitive wages and benefits; on-site hours and opportunities for career development within