Night Guest Services & Revenue Specialist

Hampton Inn & Suites Phoenix Chandler Fashion Center; Chandler (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

Hampton Inn & Suites Phoenix Chandler Fashion Center in Chandler, AZ is seeking a Front Desk Associate to warmly welcome guests, handle check-ins and check-outs, and address inquiries with professionalism. The role requires managing guest accounts, providing local information, and coordinating with housekeeping and other departments to ensure a smooth, safe, and enjoyable stay in Chandler, Arizona.

The position requires strong communication, organization, and the ability to stay calm under

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Conduct work-related functions in a professional manner

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Completes daily management operations reports
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Commits to hotel's SOPs and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Skills

Interpersonal skills

Communication skills

Detail orientation

Poise under pressure

Job description

Hampton Inn & Suites Phoenix Chandler Fashion Center in Chandler, AZ is seeking a Front Desk Associate to warmly welcome guests, handle check-ins and check-outs, and address inquiries with professionalism. The role requires managing guest accounts, providing local information, and coordinating with housekeeping and other departments to ensure a smooth, safe, and enjoyable stay in Chandler, Arizona.

The position requires strong communication, organization, and the ability to stay calm under