Front Desk & Guest Experience Specialist

Peregrine Hospitality; Tuscaloosa (AL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Peregrine Hospitality in Tuscaloosa, AL is seeking a Front Desk Agent responsible for checking guests in and out, handling payments, and delivering warm, efficient service. The role requires excellent communication, multitasking, and a friendly demeanor to ensure a memorable stay.

You will greet guests, assist with reservations, upsell room options, share local attractions, and coordinate with staff to maintain high guest satisfaction.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of hotel customer service preferred.
• Additional: Will be required to work flexible scheduled shifts based on business needs

Responsabilités

• Greet and welcome guests upon arrival with a warm first impression.
• Register guests into the computer system and verify reservations.
• Handle cash and balance the cash drawer with accuracy.
• Provide information about hotel facilities and local attractions.
• Handle check-out and various forms of payment.
• Address guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Upsell rooms and promote marketing programs.

Connaissances

Customer service

Communication

Upselling

Cash handling

Multitasking

Team player

Local attractions knowledge

Computer skills

Formation

High School diploma or GED equivalence

Outils

POS systems

PMS (Property Management System)

Description du poste

Peregrine Hospitality in Tuscaloosa, AL is seeking a Front Desk Agent responsible for checking guests in and out, handling payments, and delivering warm, efficient service. The role requires excellent communication, multitasking, and a friendly demeanor to ensure a memorable stay.

You will greet guests, assist with reservations, upsell room options, share local attractions, and coordinate with staff to maintain high guest satisfaction.