Front Desk Agent - Guest Experience & Growth

Hampton Inn by Hilton; Salinas (CA); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

Hampton Inn & Suites by Hilton in Salinas, CA seeks a Front Desk Agent to greet guests, process check-ins/check-outs, assist with reservations, and ensure each stay is outstanding. You will coordinate with other hotel teams and provide local area information to guests.

The ideal candidate has at least 1 year in customer service or hospitality, a strong work ethic, and a friendly, organized approach to multitasking in a fast-paced environment.

Qualifikationen

• 1+ year of customer service or office experience required.
• 1+ year of hotel front desk or hospitality experience preferred.
• Strong work ethic and ability to work as part of a team.
• Friendly, organized and able to multitask in a fast-paced environment.

Aufgaben

• Welcoming guests with a friendly, professional attitude.
• Checking guests in and out efficiently.
• Managing reservations and cancellations.
• Coordinating guest requests with other hotel departments.
• Providing information about hotel services and local attractions.
• Handling guest inquiries, requests, and concerns with a positive attitude.
• Supporting team members to ensure smooth operations.

Kenntnisse

Customer service

Hospitality

Teamwork

Jobbeschreibung

Hampton Inn & Suites by Hilton in Salinas, CA seeks a Front Desk Agent to greet guests, process check-ins/check-outs, assist with reservations, and ensure each stay is outstanding. You will coordinate with other hotel teams and provide local area information to guests.

The ideal candidate has at least 1 year in customer service or hospitality, a strong work ethic, and a friendly, organized approach to multitasking in a fast-paced environment.