Front Desk Agent – Guest Experience, Flexible Schedule

Hyatt Hotels Corporation; Overland Park (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Friends & Family rates

Health Insurance

401K with company match

Paid Vacation & sick days

Family leave & adoption assistance

Tuition reimbursement

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Place Kansas City/Overland Park/Metcalf is seeking a Front Office team member for hourly, full-time shifts. You will welcome guests, handle check-in/out, and promote hotel services in a friendly, efficient manner.

The role emphasizes guest communication, a positive demeanor, and a flexible schedule to cover AM/PM shifts and weekends. Benefits include room discounts, insurance, retirement plans, and more for eligible employees.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication abilities.
• Ability to stand for extended periods during shifts.
• Prior customer service experience is required.
• Willingness to work AM/PM shifts, holidays and weekends.

Responsibilities

• Front Office associates handle guest registration and promote hotel services.
• Communicate hotel promotions and guest needs clearly to ensure a positive experience.
• Respond to guest inquiries and process payments as needed.

Skills

Customer service

Communication skills

Stand for long periods

Flexible schedule

Job description

Hyatt Place Kansas City/Overland Park/Metcalf is seeking a Front Office team member for hourly, full-time shifts. You will welcome guests, handle check-in/out, and promote hotel services in a friendly, efficient manner.

The role emphasizes guest communication, a positive demeanor, and a flexible schedule to cover AM/PM shifts and weekends. Benefits include room discounts, insurance, retirement plans, and more for eligible employees.