Front Office Agent

Hyatt Place Kansas City/Overland Park/Convention Center; Overland Park (KS); On-site; USD 22,730 - 24,108; Full time

Benefits offered by this job

Free room nights

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and sick days

Tuition reimbursement

Employee stock purchase plan

Job summary

A premier hotel in Overland Park is looking for a Front Office Agent to join their team. The ideal candidate will excel in customer service and communication, managing guest registrations and inquiries. This full-time role offers competitive pay ranging from $16.50 to $17.50 per hour. Benefits include free room nights, medical insurance, and a 401(k) plan. Applicants should have a strong interest or experience in front desk operations. Come and be part of a dynamic hospitality environment!

Qualifications

• Strong interest or experience in front desk roles is preferred.
• Ability to work in a fast-paced guest-facing environment.
• Excellent communication skills required.

Responsibilities

• Welcome guests and manage registration processes.
• Provide information about hotel services and promotions.
• Process payments efficiently.

Skills

Excellent communication skills

Customer service skills

Basic math skills

Job description

Front Office Agent – Hyatt Place Kansas City/Overland Park/Convention Center

Your role as a Front Office Agent includes welcoming guests, managing registration, processing payments, and providing information about hotel services and promotions.

Compensation

• Base pay: $16.50/hr – $17.50/hr
• Additional compensation: Stock options

Benefits

• Free room nights, discounted and Friends & Family room rates
• Medical, prescription, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick days, new child leave, and personal day
• Paid family bonding time and adoption assistance
• Tuition reimbursement
• Employee stock purchase plan
• Discounts at various retailers such as Apple, AT&T, Verizon, and Headspace

Position Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Customer Service and Other (Hospitality)

Qualifications

• Prior experience as a front desk clerk or strong interest in hotel clerk roles
• Excellent communication and customer service skills
• Ability to work in a highly visible, fast‑paced, guest‑facing environment
• Basic math skills for processing payments and handling transactions