Evening Front Desk Agent — Guest Experience

KMG Hotels; Olathe (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

Element Overland Park–Leawood in Overland Park, KS, is seeking a reliable Front Desk Agent for a full-time 3:00 PM–11:00 PM shift. Responsibilities include welcoming guests, registering and assigning rooms, handling check-ins/outs, and assisting with reservations while maintaining hotel standards.

The ideal candidate has strong customer service, money-handling experience, and the ability to work independently or as part of a team in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Professional and friendly attitude.
• Ability to work independently while also being a strong team player.
• Ability to multitask and remain organized in a busy hotel environment.
• Comfortable handling money and confidential guest information.
• Ability to learn and follow hotel policies and procedures.
• Reliable attendance and punctuality.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Register guests, assign rooms, and accommodate special requests whenever possible.
• Process guest check-ins and check-outs accurately and efficiently.
• Handle cash, credit cards, and guest accounts in accordance with hotel policies and procedures.
• Assist with reservations, including same-day and future reservations, cancellations, preregistration, and room blocking.
• Maintain a strong understanding of room types, locations, rates, availability, and hotel amenities.
• Use suggestive selling techniques to promote rooms, upgrades, and other hotel services.
• Provide guests with information about the hotel, local area, activities, and services.
• Communicate closely with Housekeeping regarding room status, check-outs, late check-outs, early arrivals, special requests, and day-use rooms.
• Monitor and maintain accurate room-status information.
• Coordinate maintenance and repair requests with the appropriate departments.
• Answer the telephone using professional and courteous communication.
• Properly handle guest mail, packages, messages, and deliveries.
• Respond to guest questions, concerns, and requests with professionalism and a solutions-oriented attitude.
• Report unusual occurrences, safety concerns, or guest issues to the manager or assistant manager.
• Follow all hotel safety, emergency, accident-prevention, and security procedures.
• Maintain a clean, organized, and professional front desk and lobby area.
• Attend department meetings and participate as a member of the hotel team.
• Assist with other hotel duties as needed to support daily operations.

Skills

Customer service

Communication

Team player

Multitask

Independent worker

Organizational skills

Money handling

Education

High school diploma or equivalent

Job description

Element Overland Park–Leawood in Overland Park, KS, is seeking a reliable Front Desk Agent for a full-time 3:00 PM–11:00 PM shift. Responsibilities include welcoming guests, registering and assigning rooms, handling check-ins/outs, and assisting with reservations while maintaining hotel standards.

The ideal candidate has strong customer service, money-handling experience, and the ability to work independently or as part of a team in a fast-paced hotel environment.