Front Desk & Guest Experience Associate (PM Shift)

Hyatt Place; Overland Park (KS); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Medical insurance

401K with company match

Paid vacation

Tuition reimbursement

Job summary

Hyatt Place Kansas City/Overland Park/Convention Center is seeking a Front Office Associate to warmly welcome guests, register arrivals, and communicate hotel services. You’ll be the face of Hyatt at the desk, creating a positive first impression in a fast-paced setting and supporting a busy lobby area.

This role emphasizes guest service, payment processing, and responding to inquiries, with PM/afternoon shifts (3 PM–11 PM).

Qualifications

• Desire to satisfy others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Previous customer service experience required.
• Flexible schedule including mornings/evenings, holidays, and weekends.

Responsibilities

• Greet guests and manage check-in/check-out.
• Communicate hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Support PM/afternoon shifts and general front desk duties.

Skills

Customer service

Communication skills

Stamina

Teamwork

Job description

Hyatt Place Kansas City/Overland Park/Convention Center is seeking a Front Office Associate to warmly welcome guests, register arrivals, and communicate hotel services. You’ll be the face of Hyatt at the desk, creating a positive first impression in a fast-paced setting and supporting a busy lobby area.

This role emphasizes guest service, payment processing, and responding to inquiries, with PM/afternoon shifts (3 PM–11 PM).