Front Desk Supervisor - Hyatt House Raleigh North Hills $20+

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Plan

401K

Tuition Assistance

Hotel Discounts

Training & Development

Career Advancement

Job summary

Concord Hospitality Enterprises in Raleigh, NC is seeking a Front Desk Supervisor who actively leads a team to deliver outstanding guest service while upholding brand standards. This role sits at the heart of guest interaction and requires proactive, caring leadership to create a cohesive, guest-focused team environment that reflects our culture and policies.

Responsibilities include check-in/out efficiency, handling guest inquiries, room blocks, and collaborating with leadership on yield

Qualifications

• Must be able to lead a team and train Front Desk staff.
• Deliver excellent guest service with a proactive, caring approach.
• Maintain Concord brand standards and hotel procedures.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and warmly.
• Handle guest mail and messages per procedures.
• Develop knowledge of hotel staff, rooms, rates and amenities.
• Take reservation requests efficiently.
• Answer switchboard with proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist with yield management.
• Handle guest deposits per procedures.
• Keep lobby and desk area clean and presentable.
• Know emergency and security procedures.
• Maintain inventory for supplies and market items.
• Assist with month end tasks.
• Review pre-arrival dashboard and prepare billing for arrivals.
• Train Front Desk staff.

Job description

We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team, focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference.

If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handles special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Maintain Inventory for Supplies and Market items
• Assist with Month End tasks.
• Review pre-arrival dashboard and prepare billing and routing for arrivals.
• Train Front Desk staff.

Starting Wage: $20-$22 based on experience

Fully Flexible Schedule Required. Including nights, weekends and holidays.

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.