Front Desk Agent - Guest Experience Champion

Stonebridge Hospitality Associates; Seattle (WA); On-site; USD 30,000 - 31,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness program

Life and disability insurance

Savings accounts

Tuition assistance

Travel and lodging perks

Job summary

Stonebridge Hospitality Associates in Seattle is seeking a friendly Guest Services Agent to ensure smooth check-in and check-out procedures and to manage guest records with our front desk system. The role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

This part-time position requires strong customer service and communication skills, ability to work evenings, weekends, and holidays, and

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proficiency with property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

PMS software

Cash handling

Problem-solving

Organization

Independent work

Tools

Word

Excel

Job description

Stonebridge Hospitality Associates in Seattle is seeking a friendly Guest Services Agent to ensure smooth check-in and check-out procedures and to manage guest records with our front desk system. The role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

This part-time position requires strong customer service and communication skills, ability to work evenings, weekends, and holidays, and