Front Desk Agent

BBL Hospitality; City of Troy (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Internal Promotion Opportunities

Medical, Dental, Vision, Voluntary, FS

HSA Account options

Associate Travel Program Discounts

Job summary

Hilton Garden Inn Troy is hiring a Front Desk Agent. Full-time position with hourly pay between $16.75 and $18.00. Weekend and holiday availability required. Benefits include PTO, 401K, and development opportunities.

The role involves checking guests in/out, answering inquiries, and promoting hotel services. Applicants should have a high school diploma or equivalent and strong typing and computer skills. Excellent interpersonal and communication abilities are essential to provide courteous guest

Qualifications

• High school diploma or equivalent preferred.
• Typing, computer aptitude required to perform front desk duties.
• Strong interpersonal, reading and writing abilities needed.

Responsibilities

• Check guests in and out promptly and courteously using up-selling techniques.
• Provide information on local attractions and hotel services to guests.
• Handle guest requests and resolve complaints to ensure satisfaction.
• Process payments, manage guest accounts and perform cashier duties.
• Assist with reservations and coordinate with the reservations team as needed.
• Maintain accurate records of charges, deposits and safe deposit boxes.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Math basics

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Hilton Garden Inn Troy - Troy, NY, Position Type: Full Time, Salary Range: $16.75 - $18.00Hourly, Job Shift: Any, Job Category: Hospitality - Hotel, COME AND JOIN OUR AMAZING TEAM!

Full Time Hours! Amazing Travel Benefits!

Weekend and holiday availability required.

We are pleased to share the benefit options that we offer:

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to:

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Qualifications: