Front Desk Agent Full Time - Home2 Suites by Hilton 3pm-11pm

Home2 Suites by Hilton; Town of Queensbury (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Job summary

Home2 Suites by Hilton Queensbury is seeking a friendly Hotel Front Desk Agent to be the first point of contact for guests at 524 Aviation Road, Queensbury, NY. You will register guests, manage reservations and provide information about rooms, rates and amenities to ensure a smooth check-in experience.

Responsibilities include handling online and phone bookings, assisting guests during their stay, and coordinating with housekeeping to maintain clean, well-prepared rooms.

Qualifications

• Shifts include 3pm–11pm.
• Weekends and holidays required.
• Provide information about rooms, rates and amenities to guests.
• Handle check-in/check-out tasks and reservations.
• Assist customers with payment methods and verify card data.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests with required information.
• Welcome guests and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to guest complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Front desk experience

We train

Booking sites familiarity

Customer service

Communication

Education

Hotel management degree

Job description

We are looking for a Hotel Front Desk Agent at 524 Aviation Road Queensbury, NY 12804 at Home2 Suites by Hilton to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. 108 rooms.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Work 3pm-11pm
• Weekends and holidays are a must
• $40.00 Hilton Hotel rooms anywhere in the world-benefit, PTO, Sick Time, Money Bonuses in Summer, Name Mentions 5.00 a name mention cash!
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• We train!
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Types: Full-time, Part-time

Salary: $17.50 per hour

Benefits

• Flexible schedule
• Paid time off

Schedule

• 8 hour shift
• Holidays
• Weekend availability

Experience

• We train! Bring the smile!

Work Location: In person