Front Desk Agent – Flexible Hours, Guest Services

Days Inn Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 15,153 - 17,908; Full time

Job summary

Days Inn Pittsburgh is seeking a friendly Front Desk Agent to welcome guests and manage their accounts for a smooth, memorable stay. You will handle check-ins/outs, take reservations, and assist guests with questions about rates, rooms, and amenities, delivering exceptional service in a fast-paced environment.

The role requires a high school diploma or GED and strong customer service skills. Proficiency in MS Office and reservation systems is preferred, with comfortable handling stressful

Qualifications

• High school diploma or GED required or equivalent.
• Experience in hotel front desk or customer service preferred.
• Strong communication and problem-solving abilities.
• Proficient with MS Office and hotel reservation systems.

Responsibilities

• Welcome guests, check-in/out, provide keys, and record guest information.
• Handle phone and in-person reservations; answer questions about rates, rooms, and amenities.
• Address guest requests and resolve complaints when necessary.
• Maintain accurate records of guest accounts and room status with housekeeping.
• Collaborate with housekeeping to ensure rooms are ready for new guests.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Stress management

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Days Inn Pittsburgh is seeking a friendly Front Desk Agent to welcome guests and manage their accounts for a smooth, memorable stay. You will handle check-ins/outs, take reservations, and assist guests with questions about rates, rooms, and amenities, delivering exceptional service in a fast-paced environment.

The role requires a high school diploma or GED and strong customer service skills. Proficiency in MS Office and reservation systems is preferred, with comfortable handling stressful