Front Desk Agent - Flexible Hours & Guest Experience

Highgate; Carolina (PR); On-site; USD 25,000 - 35,000; Full time

Job summary

Highgate in Carolina, Puerto Rico seeks a knowledgeable Guest Service Agent to provide exceptional service during guest check-ins, throughout stays, and at checkout. This role ensures room revenue and occupancy maximization while maintaining hotel standards.

The ideal candidate will greet guests warmly, respond to inquiries, handle cash operations, and maintain a clean work area, embodying Highgate's commitment to guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Computer experience required.

Responsibilities

• Greet and welcome all guests approaching the Front Desk.
• Answer guest inquiries about hotel services and facilities.
• Handle check-ins and checkouts in a friendly and efficient manner.

Skills

Customer Service

Communication

Flexibility

Multitasking

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX console

Front Desk computer system

Job description

Highgate in Carolina, Puerto Rico seeks a knowledgeable Guest Service Agent to provide exceptional service during guest check-ins, throughout stays, and at checkout. This role ensures room revenue and occupancy maximization while maintaining hotel standards.

The ideal candidate will greet guests warmly, respond to inquiries, handle cash operations, and maintain a clean work area, embodying Highgate's commitment to guest satisfaction.