Front Desk Agent - Expert Guest Experience & Check-In

Highgate; Oklahoma City (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with employer-m

Paid Holidays

Paid Vacation

Paid Sick Leave

Job summary

Highgate Hotels is seeking a Front Office Agent at Residence Inn Oklahoma City to greet guests, handle check-in/out, and assist with reservations and inquiries. You will need strong guest-service skills, cash handling discipline, and the ability to work efficiently on a front desk system.

The role emphasizes courtesy, accuracy, and attention to rate promotions and group blocks, while maintaining a smooth guest experience across shifts.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.

Responsibilities

• Assist guests with check-in and check-out in a courteous, efficient manner.
• Answer inquiries about local attractions, transportation and dining.
• Maintain knowledge of rates, promotions and group blocks.
• Operate front desk computer system and process reservations.
• Follow cash handling and credit policies and protect guest information.
• Maintain a clean, organized workstation and promote hotel promotions.

Skills

Guest Services

Customer Service

Communication

Multitasking

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Front Desk Computer System

Job description

Highgate Hotels is seeking a Front Office Agent at Residence Inn Oklahoma City to greet guests, handle check-in/out, and assist with reservations and inquiries. You will need strong guest-service skills, cash handling discipline, and the ability to work efficiently on a front desk system.

The role emphasizes courtesy, accuracy, and attention to rate promotions and group blocks, while maintaining a smooth guest experience across shifts.