Front Desk Agent - Evenings - Weekends

Comfort Suites St Charles – St. Louis; Saint Charles (MO); On-site; USD 20,664 - 23,419; Full time

Job summary

Comfort Suites St Charles – St. Louis in Saint Charles, MO, is seeking a positive hotel front desk agent to create exceptional guest experiences.

You will welcome guests, handle check-ins/outs, manage room assignments and keys, and answer general inquiries to ensure a smooth stay. The ideal candidate has strong communication, a reliable work ethic, and a commitment to guest satisfaction, with experience using Microsoft Office and reservation systems helpful.

Qualifications

• High school diploma or equivalent.
• 1+ year of hotel industry experience or related job preferred.
• Impeccable interpersonal, time management, organizational, and customer service skills.
• Comfortable taking telephone calls and mitigating stressful situations.

Responsibilities

• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Skills

Interpersonal skills

Time management

Customer service

Stress management

Telephone handling

Education

High school diploma / GED

Tools

Reservation management systems

Microsoft Office

Job description

Overview

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Comfortable taking telephone calls and mitigating stressful situations

Compensation

$15 - $17 hourly