Front Desk Agent: Elevate Guest Experience & Check-In

SpringHill Suites by Marriott; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k

Employee discount

Job summary

A leading hotel chain in Orlando, Florida, is looking for a Front Desk Agent. This position demands exceptional customer service skills, flexibility in scheduling, and at least one year of front desk experience in a brand hotel. Responsibilities include greeting guests warmly, managing check-in/check-out processes efficiently, and optimizing occupancy through effective selling techniques. The role offers comprehensive benefits including health, vision, and dental insurance. This is a full-time position requiring availability on evenings, weekends, and holidays.

Qualifications

• Must have open availability, including holidays and weekends.
• 1 year of previous experience as a Front Desk Agent in a brand hotel preferred.
• Ability to speak, read, and understand English.

Responsibilities

• Greet guests with a friendly welcome and maintain eye contact.
• Use selling techniques to optimize occupancy and rates.
• Manage guest check-in/check-out and address hazards promptly.

Skills

Customer service skills

Strong communication skills

Flexibility in scheduling

Experience in hotel operations

Education

High school diploma or equivalent

Job description

A leading hotel chain in Orlando, Florida, is looking for a Front Desk Agent. This position demands exceptional customer service skills, flexibility in scheduling, and at least one year of front desk experience in a brand hotel. Responsibilities include greeting guests warmly, managing check-in/check-out processes efficiently, and optimizing occupancy through effective selling techniques. The role offers comprehensive benefits including health, vision, and dental insurance. This is a full-time position requiring availability on evenings, weekends, and holidays.