Front Desk Guest Experience Specialist

Better Talent by Laveer & Co.; Kissimmee (FL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Steady and consistent work

Gain invaluable experience in the hospitality industry

Work with a close-knit, supportive team

Job summary

A hospitality company is seeking a Front Desk Agent to provide exceptional service in Kissimmee, Florida. The ideal candidate will handle check-ins and check-outs, maintain accounts, and ensure a welcoming environment for guests. Previous experience in a similar role is preferred, along with strong problem-solving and communication skills. This position offers a competitive hourly wage and benefits, promoting a supportive work culture.

Qualifications

• 1-year experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry.
• 1 year of experience working at a hotel is preferred.
• Ability to multitask and respond to guest complaints and requests.

Responsibilities

• Check-in guests, answer phones, and take reservations.
• Respond to guest complaints, requests, and emergencies.
• Reconcile accounts and investigate out-of-balance accounts.

Skills

Customer service

Detail-oriented

Problem-solving

Communication skills

Education

High School diploma or equivalent

Job description

A hospitality company is seeking a Front Desk Agent to provide exceptional service in Kissimmee, Florida. The ideal candidate will handle check-ins and check-outs, maintain accounts, and ensure a welcoming environment for guests. Previous experience in a similar role is preferred, along with strong problem-solving and communication skills. This position offers a competitive hourly wage and benefits, promoting a supportive work culture.