Guest Experience Front Desk Agent

Everhome Suites Ocala I-75 North; Ocala (FL); On-site; USD 15,911 - 22,661; Full time

Job summary

A leading hotel chain located in Ocala, Florida is seeking a dedicated hotel front desk agent. The role involves welcoming guests, managing accounts, and ensuring high customer satisfaction. Candidates should have at least a high school diploma and one year of hospitality experience. Strong communication and customer service skills are essential. We offer a competitive hourly wage of $14 and a dynamic work environment.

Qualifications

• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred.
• Has experience answering telephone calls and troubleshooting stressful situations.
• Strong communication skills and a passion for customer satisfaction.

Responsibilities

• Welcome, register, check-in, and check out guests.
• Maintain accurate records of all hotel guest account information.
• Work with housekeeping to ensure rooms are ready.
• Answer calls regarding bookings and guest inquiries.
• Mitigate customer complaints as needed.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

A leading hotel chain located in Ocala, Florida is seeking a dedicated hotel front desk agent. The role involves welcoming guests, managing accounts, and ensuring high customer satisfaction. Candidates should have at least a high school diploma and one year of hospitality experience. Strong communication and customer service skills are essential. We offer a competitive hourly wage of $14 and a dynamic work environment.