Front Desk Agent: Create Memorable Guest Experiences

InterContinental Hotels Group; Naperville (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Uniform provided

Hotel room discounts

Extensive training

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to deliver warm welcomes, manage guest payments, and ensure swift check-in/out while anticipating guests' needs and offering tailored recommendations.

You will be a trusted contact for guests, handling issues with poise and providing local insights. Strong communication, problem-solving, and basic tech skills are essential for success in this role.

Qualifications

• Excellent communication skills and guest-facing experience.
• Able to handle payments accurately and efficiently.
• Fluent in the local language; tech-savvy with basic maths and computer use.

Responsibilities

• Warmly welcome guests and start memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Handle check-in/check-out, payments, and smooth guest transactions.

Skills

Guest service

Cash handling

Communication

Problem solving

Tools

POS system

Reservation software

Job description

InterContinental Hotels Group is seeking a Front Desk Agent to deliver warm welcomes, manage guest payments, and ensure swift check-in/out while anticipating guests' needs and offering tailored recommendations.

You will be a trusted contact for guests, handling issues with poise and providing local insights. Strong communication, problem-solving, and basic tech skills are essential for success in this role.