Front Desk Agent — Create Memorable Stays

InterContinental Hotels Group; Cleveland (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to deliver outstanding guest experiences. You will welcome guests upon arrival, manage check-in/check-out, and provide local insights to ensure a friction-free stay.

The role requires strong communication, basic math and computer skills, and flexibility to work nights, weekends, and holidays. A high school diploma is required, with a college degree as a bonus.

Qualifications

• Strong communication and guest service orientation.
• Ability to handle transactions accurately.
• Willingness to work night, weekend and holiday shifts.
• Basic literacy in math and computer use.

Responsibilities

• Greet guests and set a welcoming tone for their stay.
• Process bookings and highlight upsell opportunities.
• Handle cash and credit transactions with accuracy.
• Check guests in and out, issue room keys and manage safety deposit boxes.
• Record guest preferences and respond to requests and concerns.
• Be a trusted source of local knowledge and escalate issues when needed.

Skills

Communication skills

Problem-solving

Local language fluency

Tech-savvy

Education

High school diploma

College/University degree (bonus)

Job description

InterContinental Hotels Group is seeking a Front Desk Agent to deliver outstanding guest experiences. You will welcome guests upon arrival, manage check-in/check-out, and provide local insights to ensure a friction-free stay.

The role requires strong communication, basic math and computer skills, and flexibility to work nights, weekends, and holidays. A high school diploma is required, with a college degree as a bonus.