Front Desk Agent

mymvw; Steamboat Springs (CO); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Free parking

Free golf

Discounted meals

Appreciation week

Ski passes

Tuition reimbursement

Travel discounts

Coat & shoe stipend

Retention bonus

Job summary

Marriott Vacations Worldwide in Steamboat Springs, CO seeks a Guest Services Agent to warmly welcome Owners and guests, assist with villa check-in, explain amenities, and coordinate with other departments to resolve requests. This full-time role requires flexibility to work weekends and holidays and lift up to 25 lbs.

Enjoy benefits including medical/dental/vision, 401(k), travel discounts, tuition reimbursement, and on-site perks like free parking and ski passes.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Lift/Carry/Push/Pull items up to 25 lbs; stand, walk, or sit for extended periods.
• Background and drug screening may be required per policy.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, services, hours, and local activities.
• Responds to questions and requests, coordinating with other departments to resolve issues.
• Explains room features and uses of facilities; follows up to ensure satisfaction.
• Answers calls and routes to appropriate departments; may assist with bellman tasks.

Job description

Hourly Rate: $25.25 Targeted Application Deadline: 10/10/2026

Are you looking for a place where meaningful moments are made together?

Hourly Wage: $25.25

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free onsite parking at base of ski resort area
• Free Golf
• Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided
• Seasonal Retention Bonus
• Ski pass benefits/financing
• Discounts on local food, fitness, recreation

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

We are committed to providing associates with benefits including:

• Medical/Dental/Vision Insurance (HSA & FSA available)
• Paid Time Off
• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Group Life/Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts, including a family and friends’ rate

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.