Front Desk Agent

mymvw; Breckenridge (CO); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

Travel discounts

Tuition Reimbursement

Employee Assistance Program

Group Life/Disability Insurance

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent to warmly welcome Owners and guests, check them into villas, and share local activities to create memorable stays.

This full-time, on-site role requires weekend/holiday availability, the ability to lift up to 25 lbs, and a background/drug screening per policy. MVW offers competitive pay and benefits, including health coverage, 401(k), travel discounts, and tuition reimbursement.

Qualifications

• Available to work various shifts, weekends and holidays.
• Able to lift/carry/push/pull items up to 25 lbs.
• Background and drug screening may be required.

Responsibilities

• Check Owners/guests into villas and review property amenities, hours, and local activities.
• Respond to guests' questions and requests and coordinate with other departments to resolve issues.
• Explain room features and guide guests on operations and local interests.
• Follow up with Owners/guests to ensure requests are met to satisfaction.
• Answer telephone calls and route to proper department; assist with bellman/runner duties when needed.
• Maintain guest experience standards and professional interactions with colleagues and guests.

Job description

Hourly Rate: $25.75Targeted Application Deadline: 10/11/2026

Are you looking for a place where meaningful moments are made together?
Hourly Wage: $25.75

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Potential for shared transitional housing pending available vacancy
• Company branded winter coat and work shoe stipend provided
• Seasonal Retention Bonus

• As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

• Specific job duties may differ by property, size of team, or facility.

We are committed to providing associates with benefits including:

• Medical/Dental/Vision Insurance (HSA & FSA available)
• Paid Time Off
• Paid Sick Leave per Colorado law
• Paid Holidays/Paid Floating Personal Days
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Group Life/Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts, including a family and friends’ rate

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.