Front Desk Agent

mymvw; Park City (UT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Ski benefits

Tuition Reimbursement

Employee discounts

Growth opportunities

Job summary

Marriott Vacations Worldwide is seeking a Guest Services Agent in Park City, UT. You will assist Owners and guests with villa check-ins, review amenities, and guide them to local activities to create memorable vacation experiences.

As a full-time role, prioritize guest needs, respond promptly to inquiries, and coordinate with departments to resolve issues. A valid driver’s license is required, and duties may include bellman tasks and occasional lifting up to 25 lbs.

Qualifications

• Valid driver’s license required.
• Available to work various shifts, including weekends and holidays.
• Must be able to lift up to 25 lbs and stand/walk for extended periods.

Responsibilities

• Check Owners/guests into villas, review property amenities, hours of operations, and local activities.
• Respond to guest questions and coordinate with other departments to resolve issues.
• Explain room features and ensure requests are met to the guest's satisfaction.
• Answer phone calls and route to appropriate departments; assist with bellman/runner duties as needed.

Job description

Hourly Rate: $23.30

Hourly Wage: $23.30

Shift: 1st/2nd; must be available to work weekends and holidays

Requirement: Valid driver’s license required

Position type: Full Time

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks:

• Seasonal Retention Bonuses
• Gold Pass usage (good for any resort in Utah)
• Ski in/Ski out Work Access in Winter, Best trails in Summer for Hiking
• Free ski rentals through Park City Sports
• 20% off food at Legacy Lodge
• Monthly associate recognition and reward programs
• Department celebrations
• Associate Appreciation Week

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.