Front Desk Agent

mymvw; United States; Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Pay

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Growth opportunities

Associate benefits vary by position

Descripción de la vacante

Marriott Vacations Worldwide seeks a Guest Services Agent to welcome Owners and guests, check them in, explain amenities, and assist with local activities to create memorable experiences. Availability for weekends and holidays is required in this full-time role.

The position offers hourly pay at $22.30 with a comprehensive benefits package including medical/dental/vision, 401K, travel discounts, tuition reimbursement, and opportunities for growth in a supportive environment.

Formación

• Available to work various shifts, holidays and both weekend days.
• Must be able to stand, sit, or walk for an extended period.
• Position may require background and drug screening.

Responsabilidades

• Checks Owners/guests into their villas, reviews amenities, services, hours and local activities.
• Responds to questions and requests, contacting other departments to resolve issues.
• Explains room features and locations (key, ice, vending).
• Follows up to ensure guest requests are met to satisfaction.
• Answers calls and routes to proper department; may assist with bellman duties.
• Welcomes guests, interacts professionally, supports team goals and safety policies.

Descripción del empleo

Hourly Rate:$22.30
Shift:1st,2nd:must be available to work weekends and holidays
Position type: Fulltime

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat, uniforms and work shoe stipend provided
• Discounts on local food, fitness, recreation

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.