Front Desk Agent

Lincoln Hotel Group; Sioux City (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Lincoln Hotel Group in Sioux City, IA is seeking a Hotel Front Desk Agent to be guests' first contact, handle check-in/check-out, and manage reservations. You will welcome guests, provide information on rooms, rates and amenities, and coordinate with housekeeping to ensure rooms are ready and welcoming.

This role requires a strong customer service orientation, excellent communication, and good organizational skills.

Qualifications

• Experience in hotel front desk or receptionist roles.
• Familiarity with hotel reservations software (HotelKey).
• Understanding of travel planning sites (Booking.com, TripAdvisor).
• Strong customer service orientation and communication.
• Excellent organizational skills.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information
• Welcome guests, assign rooms
• Provide information about hotel, rates and amenities
• Respond to client complaints professionally
• Coordinate with housekeeping to prepare rooms
• Confirm group reservations and arrange services for VIP/event guests
• Upsell facilities and services when appropriate
• Maintain records of bookings and payments

Skills

Customer service

Communication

Organizational skills

Hospitality experience

Reception experience

Tools

HotelKey

Travel platform familiarity

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

This position will be for 7:00am - 3:00pm and 3:00pm - 11:00pm shifts. Approximately 32hours a week.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like HotelKey
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills