Front Desk Agent

Hotel Oceana Santa Monica; Santa Monica (CA); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with auto-enrollment after 60 d

Paid time off including vacation, sick

Holiday pay and paid holidays

Job summary

Hotel Oceana Santa Monica seeks a polished Front Desk Agent to greet guests, manage check-in/check-out, and coordinate reservations with meticulous attention to detail. You will be the face of our luxury hotel, ensuring a seamless guest experience from arrival to departure.

Ideal candidates have 2+ years of front desk or guest services experience, strong communication, and proficiency with hotel systems and Microsoft Office.

Qualifications

• 2+ years of front desk, guest services experience in a luxury setting.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong attention to detail with the ability to multitask.
• Experience with hotel systems and Microsoft Office.

Responsibilities

• Provide a warm, professional welcome to all guests.
• Manage check-in and check-out, verify billing details, and assist with reservations.
• Coordinate dining, transportation, and local experiences.
• Maintain guest records and process payments.
• Support front office tasks and balance daily operations.

Skills

Front desk experience

Guest services

Communication

Problem-solving

Interpersonal skills

Attention to detail

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Hospitality-related certification or degree

Tools

Microsoft Office

Hotel management systems

Job description

Bring Your Passion for Hospitality to the CoastStep into a role that defines the guest experience at Hotel Oceana Santa Monica, named the #1 Hotel in Los Angeles by Travel + Leisure. Following a $35 million transformation, our intimate, all-suite oceanfront hotel continues to set the standard for refined luxury and personalized service.At Oceana, exceptional service begins the moment a guest arrives. We are seeking a professional, service-driven Front Desk Agent to serve as the face of our hotel and deliver seamless, memorable experiences from arrival to departure. This role is ideal for someone who is polished, attentive, and passionate about delivering thoughtful, detail-oriented service.About the RoleAs a Front Desk Agent, you will play a key role in shaping each guest’s stay while supporting daily front office operations. You will welcome guests, manage check-in and check-out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades.What You’ll DoProvide a warm, professional welcome to all guestsAnticipate guest needs and resolve concerns promptly and effectivelyShare knowledge of hotel amenities and local attractionsEnsure a seamless check-in and check-out experienceVerify reservations, billing details, and payment methodsAssign rooms and manage inventory according to hotel standardsProcess payments and maintain accurate guest recordsAssist with creating and modifying reservationsPromote room upgrades and hotel services when appropriateCoordinate dining, transportation, and local experiencesCollaborate with housekeeping, bell services, and other departmentsManage guest communications, calls, packages, and special requestsFollow all cash handling, privacy, and operational proceduresSupport daily balancing and additional front office tasks as neededWhat You Bring2+ years of front desk or guest services experience, preferably in a luxury hotelExcellent communication, problem-solving, and interpersonal skillsStrong attention to detail with the ability to multitask effectivelyExperience with hotel systems and Microsoft OfficeProfessional demeanor with a guest-first mindsetFamiliarity with the Santa Monica / Los Angeles area preferredAbility to perform in a fast-paced, service-oriented environmentSchedule & ExpectationsFlexible availability, including mornings, evenings, weekends, and holidaysAbility to stand or walk for extended periodsAbility to lift up to 20 lbs occasionallyComfortable working indoors and outdoors in varying conditionsMaintain a polished appearance in line with hotel grooming standardsBenefits & PerksCompetitive medical, dental, and vision benefitsBasic life insurance401(k) with auto-enrollment after 60 daysPaid time off, including vacation, sick leave and holidays*Why OceanaHotel Oceana Santa Monica offers a boutique environment where quality is prioritized over quantity, and every detail matters. Our team is committed to delivering thoughtful, personalized service that exceeds expectations. If you take pride in creating exceptional guest experiences, we invite you to apply.Apply TodaySubmit your application and monitor your phone and email for next steps in the hiring process.*New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.Required Skills and AbilitiesMinimum 2 years of front desk, guest services, or hospitality experience in a luxury settingStrong communication, problem-solving, and interpersonal skillsAbility to work in a fast-paced environment with attention to detailBasic proficiency with hotel systems and Microsoft OfficeEducation and ExperienceHigh school diploma or equivalentHospitality-related certification or degreePhysical RequirementsExpected work hours: Flexible availability, including early mornings, evenings, weekends, and holidays based on occupancy levelsTravel: NoneWork environment and physical demands:Ability to stand and walk for extended periodsAbility to lift up to 20 pounds occasionallyFrequent use of computer systems and standard office equipmentReasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functionsThis position is classified as nonexempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The company complies with all wage and hour laws, including those related to meal and rest periodsThis job description is not intended to be a comprehensive list of all duties or responsibilities. Responsibilities may change at any time, with or without notice.Hotel Oceana Santa Monica is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on protected characteristics under federal, state, and local law. We consider all qualified applicants in accordance with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring.