Front Desk Agent (48816)

Jrk Residential Group; Santa Monica (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Hotel Oceana Santa Monica is seeking a Front Desk Agent to shape guests' stays and support daily front office operations. You will welcome guests, check them in and out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades.

You'll maintain accurate guest records, process payments, promote upgrades, and coordinate with housekeeping and other departments to ensure a smooth, welcoming experience for every guest in a fast-paced, luxury setting.

Qualifications

• Minimum 2 years of front desk or guest services in a luxury hotel.
• Strong communication, problem-solving, and interpersonal skills.
• Basic proficiency with hotel systems and Microsoft Office.

Responsibilities

• Greet guests and manage check-in/check-out.
• Verify billing details and payments.
• Assist with reservations and modifications.
• Coordinate with housekeeping and other departments.
• Promote room upgrades and hotel services.
• Maintain guest records and assist with special requests.

Skills

Front desk

Guest services

Communication

Problem-solving

Interpersonal skills

Attention to detail

Hotel systems

Microsoft Office

Education

High school diploma or equivalent

Hospitality-related certification or degree

Tools

Microsoft Office

Hotel systems

Job description

Job Details: Job Location: Hotel Oceana Santa Monica - SANTA MONICA, CA 90403, Position Type: Full Time, Education Level: None, Salary Range: $25.00 - $26.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, Bring Your Passion for Hospitality to the Coast

About the Role

As a Front Desk Agent, you will play a key role in shaping each guest’s stay while supporting daily front office operations. You will welcome guests, manage check-in and check-out, verify billing details, and assist with reservations, including modifications, extensions, and upgrades.

What You’ll Do

• Provide a warm, professional welcome to all guests
• Anticipate guest needs and resolve concerns promptly and effectively
• Share knowledge of hotel amenities and local attractions
• Ensure a seamless check-in and check-out experience
• Verify reservations, billing details, and payment methods
• Assign rooms and manage inventory according to hotel standards
• Process payments and maintain accurate guest records
• Assist with creating and modifying reservations
• Promote room upgrades and hotel services when appropriate
• Coordinate dining, transportation, and local experiences
• Collaborate with housekeeping, bell services, and other departments
• Manage guest communications, calls, packages, and special requests
• Follow all cash handling, privacy, and operational procedures
• Support daily balancing and additional front office tasks as needed

What You Bring

• 2+ years of front desk or guest services experience, preferably in a luxury hotel
• Excellent communication, problem-solving, and interpersonal skills
• Strong attention to detail with the ability to multitask effectively
• Experience with hotel systems and Microsoft Office
• Professional demeanor with a guest-first mindset
• Familiarity with the Santa Monica / Los Angeles area preferred
• Ability to perform in a fast-paced, service-oriented environment

Schedule & Expectations

• Flexible availability, including mornings, evenings, weekends, and holidays
• Ability to stand or walk for extended periods
• Ability to lift up to 20 lbs occasionally
• Comfortable working indoors and outdoors in varying conditions
• Maintain a polished appearance in line with hotel grooming standards

Benefits & Perks

• Competitive medical, dental, and vision benefits
• Basic life insurance
• 401(k) with auto-enrollment after 60 days
• Paid time off, including vacation, sick leave and holidays*

*New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.

Why Oceana

Hotel Oceana Santa Monica offers a boutique environment where quality is prioritized over quantity, and every detail matters. Our team is committed to delivering thoughtful, personalized service that exceeds expectations. If you take pride in creating exceptional guest experiences, we invite you to apply.

Qualifications: Required Skills and Abilities

• Minimum 2 years of front desk, guest services, or hospitality experience in a luxury setting
• Strong communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment with attention to detail
• Basic proficiency with hotel systems and Microsoft Office

Education and Experience

• High school diploma or equivalent
• Hospitality-related certification or degree

Physical Requirements

Expected work hours: Flexible availability, including early mornings, evenings, weekends, and holidays based on occupancy levels

Travel: None

Work environment and physical demands:

• Ability to stand and walk for extended periods
• Ability to lift up to 20 pounds occasionally
• Frequent use of computer systems and standard office equipment
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions

This position is classified as nonexempt and is eligible for overtime pay in accordance with applicable federal, state, and local laws. The company complies with all wage and hour laws, including those related to meal and rest periods

Hotel Oceana Santa Monica is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on protected characteristics under federal, state, and local law. We consider all qualified applicants in accordance with applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring.