Night Auditor (Part-time)

JRK Property Holdings, Inc.; Santa Monica (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) plan

Vacation & Sick Leave

Holiday Pay

Job summary

JRK Property Holdings, Inc. is seeking a Night Auditor for our luxury oceanfront hotel in Santa Monica. The role covers overnight front desk operations to ensure guest satisfaction, with emphasis on accuracy and high-touch service.

Two+ years of front desk experience in a four- or five-star setting are preferred, along with experience using Hilton software (OnQ, R&I, GRO). This is a full-time overnight position with benefits and potential for growth.

Qualifications

• Two or more years of front desk experience, preferably overnight, at a luxury hotel or resort.
• Familiarity with Hilton software OnQ, R&I, GRO or equivalent systems.

Responsibilities

• Provide all front desk services overnight to ensure high guest satisfaction.
• Balance day-shift accounts and prepare vendor payments.
• Notate outstanding guest payments and review invoices against receipts.

Skills

Front desk experience

Guest service

Attention to detail

Overnight shift

Tools

OnQ

R&I

GRO

Job description

This is a unique and exciting opportunity to join the team as a Night Auditor at the #1 Hotel in Los Angeles, as voted by Travel and Leisure: Oceana in Santa Monica, CA.This oceanfront, all-suite hotel reopened in July 2019 after undergoing a $35 Million complete transformation, and we are now seeking motivated, enthusiastic professionals to become integral members of our team.

As a Night Auditor, you will provide all front desk services overnight to achieve high guest satisfaction and unparalleled service for our current and future guests. If you have at least two years of front desk experience, preferably in an overnight capacity, at a luxury hotel or resort and have worked using Hilton software (OnQ, R&I, GRO, etc.), then we want you to apply today. We will schedule in-person and digital interviews for qualified candidates over the next few weeks.

The How…

You will use your two-plus years of front desk experience in a four-star or five-star hotel to coordinate the hotel’s guest services functions daily. Your attention to detail will support the Front Office functions in other administrative responsibilities, including balancing day-shift accounts, preparing vendor payments, notating outstanding guest payments, checking invoices against receipt of supplies, and organizing messages for the day shift. You strongly desire to ensure every guest’s stay meets or even exceeds the hotel’s standards, and you enjoy providing other services for our guests, such as taking requests for wake-up calls and accommodating general and unique requests. Your friendly, efficient, and high-touch approach is perfect for engaging with guests and team members. You appropriately address guest concerns and elevate complaints as needed. Still, you can maintain and enforce company standards regarding operational processes and procedures related to the hotel’s front desk.

The Details…

You will work a full-time overnight hospitality schedule defined by operational needs, including weekends and holidays.

Willing to conform to hotel dress and grooming standards, which include wearing the hotel-issued uniform, no visible tattoos while wearing a uniform, no unnatural hair colors, no piercings other than one pair of earrings, and neatly groomed facial hair.

We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six yearly holidays*.

• To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.

Hotel Oceana Santa Monica is an Equal Opportunity Employer.

We will consider all qualified Applicants, including those with Criminal Histories, for employment in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.