Front Desk Agent

Excel Hotel Group; San Diego (CA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Travel discount program

Medical, dental, and life insurance

Paid time off

Job summary

Excel Hotel Group in San Diego is looking for a Front Desk Agent to ensure guest satisfaction through prompt and courteous service. The role involves checking guests in and out of the hotel and processing payments accurately.

Qualified candidates will have customer service experience and basic computer skills, with opportunities for advancement within the company. Excellent benefits, including medical coverage and PTO, are offered.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers including email and word processing.

Responsibilities

• Welcomes guests in a friendly and professional manner.
• Registers guests and issues room keys.
• Processes all cash and credit card transactions accurately.
• Communicates outstanding guest requests to management.
• Responds to guest complaints and ensures satisfaction.

Skills

Customer service

Basic computer skills

Problem-solving

Job description

Benefits

• 401(k)
• 401(k) matching
• Opportunity for advancement

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e‑mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within