Front Desk Agent - Part Time

Comfort Inn Old Town; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Medical, dental, life

PTO

401k with company match

Excellent travel discount program

Job summary

Comfort Inn Old Town in San Diego is seeking a Front Desk Agent who will be responsible for efficiently checking guests in and out, processing payments, and providing exceptional customer service. The role requires 1-2 years of customer service experience and the ability to stand for long periods.

The position offers benefits such as employee discounts, medical coverage, PTO, and a 401k with company match for full-time associates.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, and provides information on hotel services.
• Up-sells rooms to maximize hotel revenue.
• Processes cash and credit card transactions accurately.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates outstanding guest requests to management.
• Responds appropriately to guest complaints.

Skills

Customer service experience

Basic computer knowledge

Job description

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Benefits

• Employee discounts
• Medical, dental, life
• PTO
• 401k with company match for full-time associates
• Excellent travel discount program

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

Opportunity to grow, we promote from within.