Front Desk Agent

Best Western Otay Valley; Chula Vista (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, life, PTO, and 401k with company match

Excellent travel discount program

Opportunity to grow within the company

Job summary

A leading hotel group is seeking a Front Desk Agent responsible for efficient guest check-in/out, providing excellent customer service, and managing transactions. This role requires strong communication skills and a commitment to guest satisfaction, while offering growth opportunities within the company.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.

Responsibilities

• Welcomes guests in a friendly manner.
• Registers guests and issues room keys.
• Processes cash and credit card transactions.

Skills

Customer Service

Communication

Problem Solving

Job description

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.