Front Desk Agent

Nexgen Hospitality; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Nexgen Hospitality is seeking a positive Front Desk Agent to greet guests, check in/out, and coordinate with housekeeping for room readiness. You will answer inquiries, process payments, and maintain a welcoming lobby environment with a focus on accuracy and speed.

Ideal candidates are friendly, customer-oriented, fluent in English, with basic computer skills and the ability to handle challenging situations professionally. This is a full-time on-site role in El Paso, TX.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; additional languages are a plus.
• Computer literacy and basic payment processing knowledge.
• Ability to resolve issues with a customer-focused approach; physically able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through conversation and open-ended questions.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly demeanor

Excellent communication

Proficient English

Computer literacy

Customer-focused

Physical ability

Job description

Benefits & Perks

• Employee discounts
• Flexible schedule
• Free uniforms
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds