Front Desk Agent

Hilton Garden Inn Austin Central; Austin (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hilton Garden Inn Austin Central is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist guests with check-in and check-out, issue room keys, and process payments, coordinating with housekeeping to ensure room availability.

The ideal candidate communicates clearly, stays positive under pressure, and helps guests have a seamless stay. Proficiency in English is required; knowledge of other languages is a plus, and basic computer skills are essential

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift up to 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Hospitality standards knowledge

Proficient in English

Other languages a plus

Computer literacy

Customer-focused problem solving

Lift 30 pounds

Job description

Benefits

• Employee discounts
• Health insurance
• Paid time off
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds