Front Desk Agent

Bridgeport Hotel Group LLC; Bridgeport (NE); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Training & development

Flexible Scheduling

Competitive Compensation

Job summary

A hotel management company in Bridgeport is seeking a Front Desk Agent to provide exceptional service to guests. This role entails assisting with check-in and check-out processes, answering inquiries, and maintaining communication with housekeeping. Ideal candidates are friendly, possess excellent communication skills, and are capable of handling challenges with a positive attitude. A familiarity with the hospitality industry and the ability to resolve issues is essential. Competitive compensation and advancement opportunities are offered.

Qualifications

• Experience in the hospitality industry preferred.
• Must possess excellent communication skills.
• Ability to lift 30 pounds.
• Computer literacy.
• Able to resolve issues with a customer‑focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Assist guests with the check-in and check-out processes.
• Build rapport with guests and identify their needs.
• Ensure compliance with health and quality standards.
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly and outgoing personality

Proficient in English

Computer literacy

Computer literacy

Customer-focused

Physical strength

Job description

Benefits

• 401(k)
• Opportunity for advancement
• Training & development
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check‑in and check‑out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in‑person
• Build rapport with guests and identify their needs through friendly conversation and open‑ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer‑focused orientation
• Able to lift 30 pounds